Communications platform for insurance claims.
Enhancing your claims experience.

Our People

The team at Claims Advocate comprises experts spanning various disciplines, including insurance, law, finance, and risk management. Each team member brings a distinct set of skills and knowledge to the forefront, enabling the company to deliver tailored and comprehensive solutions to meet the diverse claim requirements of their clients.

A cornerstone of the Claims Advocate team’s strength lies in their dedication to offering personalised and hands-on assistance to every client. Recognising the daunting and stressful nature of navigating insurance claims, they actively collaborate with clients, providing guidance and support at every juncture of the process.

Renowned for their professionalism, integrity, and unwavering commitment to securing optimal outcomes, the Claims Advocate team stands out. Whether aiding a homeowner in lodging a claim for property damage or assisting a business owner with intricate commercial claims, the team consistently goes the extra mile to ensure clients receive the advocacy and support they rightly deserve.

In essence, the team at Claims Advocate represents a formidable blend of expertise, dedication, and proficiency. With their steadfast pursuit of excellence and client satisfaction, they emerge as a formidable presence in the realm of insurance claims advocacy.

Lokesh Thondavada

Former Chief Customer Officer

Email : lokesh@claimsadvocate.com.au

“My vision is to Enhance claims and customer experience”

Lokesh area of expertise include:

  • General insurance all lines of claims management
  • Claims and customer experience
  • Managed ASX top 100 insurance complex risk programs
  • Thought leadership
  • Technology & Innovative solutions

Raf Steinberg

Role: Managing Director

Email: raf@claimsadvocate.com.au

Over 15 years of entrepreneurial and business experience in Australasia and pacific. Very passionate about customer experience and making a difference in every project involved. His relentless attitude in finding a solution to any problems is a big value add to our internal and external stakeholders.

His responsibilities include operations, software development and deployment.

Pratika Shetty

Role: Client Relationship Manager

Email: prats@claimsadvocate.com.au

“Right attitude, Empathy & Personalization is what I focus when managing a client”

Pratika area of expertise include:

  • Excellent communicator and result oriented professional
  • Proficient in various business operations, including implementation of effective business policies and procedures.
  • Specialized in developing and nurturing productive client relationships.

William Hamilton

Role: Project Manager

Email: cody@claimsadvocate.com.au

An experienced principal engineer and solution designer with more than 10 years of experience designing and building web applications. Provides technical advice and architectural direction for the platform, and support for the development team.