Communications platform for insurance claims.
Enhancing your claims experience.

Solutions

Solutions

PaaS & SaaS

Platform as a service & software as a service cloud based solutions for end to end claims management.

Customize

Platform customised to fit your business needs.

Communication

Real time communication, Omni channel engagement

Key differentiators

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Policy Management

Integrated Platform

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Automated Workflow

Assisted Onboarding

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Data Analytics

Risk Analysis

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Cyber Security

Fraud Prevention

Areas of expertise

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Commercial property

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Construction & Contract works

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Catastrophe & Natural disaster

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Commercial Motor Vehicle

Consulting

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Enterprise risk management & Insurance

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Customer experience & Claims experience

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Thought leadership

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Technology & Innovative solutions

About us

CAL is a communications platform for general insurance claims. Our vision is to enhance client and claims experience. We are a member of AFCA. We work with clients and businesses across the world.

CAL communications platform is built with a vision and purpose to enhance claims experience. With our people accumulated knowledge and experience, we bring innovation and new ideas to the insurance claims management.

Insurance sector is moving from traditional processes to technology driven. CAL is providing solutions in the Insurtech ecosystem reaching to customers to streamline claims processes, enhance experience, communication and risk analysis using data.

Every business now a days need insurance in one shape or form. When insurance is in place, insurance claims are bound to happen. CAL platform allows all stakeholders within a claim to communicate in real time and also able to upload, view and share related documents. Claims process can be very stressful and expensive, CAL platform allows transparency and faster claims resolution.

Every decision we make, we focus on personalisation and customer centricity. Our aim is to reduce operational costs, meet regulatory & compliance for businesses in managing insurance claims, and help every individual participating in a claim to have better experience.

Our People

Lokesh Thondavada

Former Chief Customer Officer

Email : lokesh@claimsadvocate.com.au

“My vision is to Enhance claims and customer experience”

Lokesh area of expertise include:

  • General insurance all lines of claims management
  • Claims and customer experience
  • Managed ASX top 100 insurance complex risk programs
  • Thought leadership
  • Technology & Innovative solutions

Raf Steinberg

Role: Managing Director

Email: raf@claimsadvocate.com.au

Over 15 years of entrepreneurial and business experience in Australasia and pacific. Very passionate about customer experience and making a difference in every project involved. His relentless attitude in finding a solution to any problems is a big value add to our internal and external stakeholders.

His responsibilities include operations, software development and deployment.

Pratika Shetty

Role: Client Relationship Manager

Email: prats@claimsadvocate.com.au

“Right attitude, Empathy & Personalization is what I focus when managing a client”

Pratika area of expertise include:

  • Excellent communicator and result oriented professional
  • Proficient in various business operations, including implementation of effective business policies and procedures.
  • Specialized in developing and nurturing productive client relationships.

William Hamilton

Role: Project Manager

Email: cody@claimsadvocate.com.au

An experienced principal engineer and solution designer with more than 10 years of experience designing and building web applications. Provides technical advice and architectural direction for the platform, and support for the development team.

Talk to us

You can get in touch either by booking an appointment with us online or simply by sending us a message.

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